Thank you for shopping at FillerShop. We value your satisfaction and aim to provide you with a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility:
To be eligible for a return, your item must be unused, unopened, and in the same condition as received. It must also be in the original packaging.
2. Timeframe for Returns:
You have 7 days from the date of delivery to initiate a return. After 15 days, unfortunately, we cannot offer you a refund or exchange.
3. How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer support team at returns@fillershop.co.uk to notify us of your return.
- Our team will provide you with a return authorization and instructions on where to send your item.
4. Return Shipping:
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refund Processing:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
6. Exchanges:
If you wish to exchange an item, please follow the return process as outlined above and then place a new order for the desired item.
7. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or provide further instructions on resolving the issue.
8. Contact Us:
If you have any questions about our returns policy, please contact our customer support team at returns@fillershop.co.uk.
9. Changes to Returns Policy:
We may update our returns policy from time to time. The latest version will be posted on this page with the effective date.
10. Thank You:
Thank you for choosing FillerShop. We appreciate your trust, and we are committed to ensuring your satisfaction with our products.
Brand: FillerShop
Web: fillershop.co.uk/
E-mail: contact@fillershop.co.uk